FAQ
Frequently Asked Questions
Your top questions about shopping at Iamverse Shop, answered below.
What currency are prices listed in?
All prices on our website are listed in USD (United States Dollars).
I just placed an order. When will it ship?
Orders are usually processed within 3–5 business days.
Once dispatched, delivery times vary depending on your location. Most orders arrive within 14–21 days.
How long does shipping take?
Standard Shipping: Estimated 2–3 weeks
Express Shipping (DHL/FedEx): Estimated 7–14 business days after dispatch
Delivery times are estimates only and may be affected by customs processing, carrier delays, or regional disruptions.
How much does shipping cost?
Zone 1 (Major Countries)
Free shipping on orders over $99.95
Flat rate of $9.95 for orders under $99.95
A $19.95 shipping fee applies for customers in the United States, inclusive of international tariffs.
Zone 2 (Countries without reliable standard shipping)
Flat rate of $49.95 for express shipping
If your country is not listed within our shipping zones, we will contact you with a custom shipping rate.
How do I track my order?
You can track your order anytime via our Track Your Order page.
You will also receive a tracking number by email once your order is shipped.
If you have not received tracking details after 7 business days, please contact us at cs@iamcreator.co.
I need to change my shipping address. What should I do?
If you entered an incorrect address, please email shop@iamverse.com within 12 hours of placing your order.
Address changes cannot be made after this timeframe.
Iamverse Shop is not responsible for orders shipped to incorrect addresses provided at checkout.
Where is my order?
Once your order has shipped, you will receive a confirmation email.
If you do not see it, please check your spam or promotions folder and add shop@iamverse.com to your safe sender list.
Tracking shows “No Information Available.” What does this mean?
Some carriers require 2–5 business days to update tracking information.
If no updates appear after 5 business days, please contact us for assistance.
Why did I receive only part of my order?
We may ship from multiple fulfillment centers. Items may arrive separately and will have individual tracking numbers.
Your remaining items are still in transit.
My package never arrived. What should I do?
If it has been more than 45 days since your order was shipped, please contact shop@iamverse.com and provide:
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Full name
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Order number
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Email used at checkout
We will investigate and assist you accordingly.
Will I have to pay duties or import taxes?
Depending on your country’s regulations, your order may be subject to customs duties or import taxes.
These charges are not included in your order total and are the responsibility of the customer.
What if my item is damaged?
If your item arrives damaged or defective, please contact shop@iamverse.com within 30 days of delivery and include:
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Order number
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Full name
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Email used at checkout
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Clear photos of the damage
We will review your case and arrange a replacement if applicable.
What if I received the wrong item?
If you received an incorrect product, please contact shop@iamverse.com with:
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Order number
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Full name
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Email used at checkout
We will resolve the issue as quickly as possible.
What size should I order?
Each product page includes a detailed size chart.
Please review the measurements carefully. If you are unsure, feel free to contact us for assistance before placing your order.
How do I return an item?
We accept returns for store credit only within 14 days of delivery.
For full return instructions, please refer to our Returns & Refund Policy.
My order won’t go through. What should I do?
Please double-check your payment information, billing and shipping address, and ensure your browser is updated.
If the issue persists, contact shop@iamverse.com for assistance.
Why isn’t my tracking link working?
Try copying your tracking number directly into the courier’s website.
If the issue continues, please email us with:
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Order number
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Full name
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Email used at checkout
We will assist you further.
How do I use my discount code?
Enter your discount code at checkout in the “Apply Coupon Code” field and click Apply to update your total.
Can I use more than one discount code?
Only one discount code may be used per order.
Will my discount code work on sale items?
Discount codes do not apply to already discounted or sale items.
Still have questions?
If you need further assistance, please contact our team at:
We will respond as soon as possible.