FAQ

❓ Frequently Asked Questions

Your top questions about shopping at Iamverse Shop, answered.

💰 What currency are prices listed in?

All prices on our website are listed in USD (United States Dollars).

📦 I just placed an order. When will it ship?

Orders are usually processed within 3–5 business days.
Once dispatched, delivery times vary depending on your location, but most orders arrive within 14–21 days.

🛫 How long does shipping take?

Standard Shipping: Estimated 2–3 weeks
Express Shipping (DHL/FedEx): Estimated 7–14 business days after dispatch

Note: Delivery times are approximate and may be affected by customs, carrier delays, or regional issues.

🧾 How much does shipping cost?

Zone 1 (Major countries):
- Free shipping on orders over $99.95
- Flat rate of $9.95 for orders under $99.95
- A $19.95 shipping fee applies, inclusive of international tariffs for customers in the U.S.
Zone 2 (Countries without reliable standard shipping):
- Flat rate of $49.95 for express shipping

If your country isn't listed under our zones, we’ll contact you with a custom shipping rate.

📍 How do I track my order?

Track your order anytime here: 👉 Track Your Order
You’ll also receive a tracking number via email once your order is shipped.
If you haven’t received tracking details after 7 business days, contact us at cs@iamcreator.co.

🔁 I need to change my shipping address. What should I do?

If you made a mistake with your address, email shop@iamverse.com within 12 hours of placing your order.
Changes cannot be made after that timeframe.
Please note: We are not responsible for orders sent to incorrect addresses entered at checkout.

🚚 Where is my order?

Once your order ships, you'll get a confirmation email.
Didn’t receive it? Check your spam or promotions folder and mark shop@iamverse.com as a safe sender.

🚫 Tracking shows “No Information Available”—what now?

Some shipping carriers take 2–5 business days to update tracking.
If no updates appear after 5 business days, feel free to contact us.

📦 Why did I receive only one item from my order?

We may ship from multiple fulfillment centers, so items may arrive separately.
Rest assured, your remaining items are on the way and can be tracked individually.

📬 My package never arrived—what should I do?

If it’s been more than 45 days since your order shipped, contact us at shop@iamverse.com with:

Your full name
Order number
Email used at checkout

We'll look into it and assist you right away.

🛃 Will I have to pay duties or import taxes?

Depending on your country, your order may be subject to customs duties or import taxes.
These charges are not included in your order total and are the responsibility of the customer.

💔 What if my item is damaged?

We’ll replace any item that arrives damaged or defective within 30 days of delivery.
Please email shop@iamverse.com with:

Order number
Full name
Email used
Photos of the damage

We’ll arrange a replacement as soon as possible.

🎁 What if I received the wrong item?

If you received the wrong product, please contact shop@iamverse.com with:

Order number
Full name
Email used

We’ll correct the error immediately.

📏 What size should I order?

Every product page includes a detailed size chart.
Check the measurements and feel free to contact us if you’re unsure. We’re happy to help!

🔁 How do I return an item?

We accept returns for store credit only within 14 days of delivery.
For full return instructions, please visit our Returns & Refund Policy.

💳 My order won’t go through. What should I do?

Double-check your payment information, billing/shipping address, and ensure your browser is updated.
Still stuck? Reach out to us at shop@iamverse.com

🔗 Why isn’t my tracking link working?

Try copying the tracking number into the courier’s website directly.
Still no luck? Send us an email with:

Order number
Full name
Email used

We’ll investigate for you.

💸 How do I use my discount code?

Enter your discount code at checkout in the “Apply Coupon Code” field, then click Apply to see it reflected in your total.

❌ Can I use more than one discount code?

No, only one discount code can be used per order.

🏷️ Will my discount code work on sale items?

No. Discount codes do not apply to already discounted or sale items.

❓ Still have questions?

We're here to help!
📧 Email our team at shop@iamverse.com, and we’ll get back to you as soon as possible.

FAQ