Refund and Return Policy

Return & Refund Policy

We want you to love your purchase, but if something isn't quite right, we’re here to help.

📦 Return Policy

We offer a 14-day return window, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be unworn, unused, with tags, and in its original packaging.

• You must have the receipt or proof of purchase.

To request a return, please email us at shop@iamverse.com. Once your return is approved, we’ll provide you with the return instructions and the return address.
Please note: we do not provide return shipping labels. Return shipping costs are the customer’s responsibility.

Items sent back without prior return approval will not be accepted.

💳 Store Credit Only

Approved returns will be issued as store credit, not refunded to the original payment method. Store credit can be used for future purchases on our website.

❗Damages & Order Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at shop@iamverse.com so we can resolve the issue as quickly as possible.

🚫 Non-returnable Items

We do not accept returns on:

• Custom or personalized items

• Perishable goods (e.g., food, flowers, plants)

• Personal care products (e.g., beauty items)

• Hazardous materials or flammable liquids/gases

• Sale items or gift cards

If you're unsure whether your item is eligible, feel free to contact us before making a return.

🔄 Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) for store credit, and place a new order using the credit once it's issued.